FAQs

General Questions

Where are you located?

We are based in New York City and serve customers throughout the Greater Metro Area.

We offer two types of rentals:

Car Rentals – For personal, business, or travel needs

Replacement Rentals – If your car is in the shop after an accident, we work with your insurance to provide a replacement.

You’ll need a valid driver’s license, proof of insurance (if applicable), and a credit or debit card.

Call 718.971.1962

Car Rentals

Can I rent a car for a one-way trip?

At this time, all rentals must be returned to the original pickup location.

Yes, we ask that all rental vehicles be returned with the same level of fuel as when they were picked up. If the vehicle is returned with less fuel, a refueling charge may apply.

Yes, all renters must have valid auto insurance that meets New York state requirements.

Please see below for some general guidelines on car rental insurance requirements.

Yes, we offer a 1-hour grace period for returns. After this period, additional charges may apply.

Early pickups are subject to availability. Please contact us in advance, and we’ll do our best to accommodate your request.

When you rent a car, you are responsible for making sure the vehicle is properly insured during your rental period. Rental companies usually require coverage for:

Liability Insurance

  • Covers damage you cause to other people or property while driving.
  • In many states (like New York), basic liability is included automatically in the rental under state minimum requirements. However, minimum coverage is usually very low, and renters often choose to supplement it.

Collision Damage Waiver (CDW) / Loss Damage Waiver (LDW)

  • Waives your financial responsibility if the rental car is damaged or stolen.
  • This is not insurance, but a protection product offered by rental companies — and often heavily encouraged at the counter.

Comprehensive and Collision Coverage

If you only carry liability on your personal car, it will not cover damages to the rental.

If you have full coverage (comprehensive and collision) on your personal car, it typically extends to a rental car for personal use.

Many major credit cards offer secondary or primary rental car coverage if you pay for the rental with the card. Be sure to check your own credit card coverage prior to renting to understand what coverage is available to you. Please note that you are responsible for providing proof of your credit card coverage at the time of rental

They typically cover:

  • Collision Damage (damage to the rental car)
    (This helps if you decline the rental company’s CDW/LDW.)
    The Collision Damage Waiver (CDW) / Loss Damage Waiver (LDW) Waives your financial responsibility if the rental car is damaged or stolen. This is not insurance, but a protection product offered by rental companies and often heavily encouraged at the counter.
  • Theft of the rental car

Towing charges related to theft or damage

Credit cards typically do not cover the following:

  • Liability for damage to other vehicles or property
  • Injury to others
  • Personal injuries

As a result, additional coverage is required in order to rent a vehicle.

Also important:

  • Secondary coverage means the credit card only pays out after your personal insurance coverage is maxed out.

Some premium cards (like Chase Sapphire Preferred/Reserve, Amex Platinum) offer primary coverage — they pay first, and you avoid a personal insurance claim.

Reserve Your Car

Replacement Rentals

How do insurance rentals work?

If your vehicle is in the shop due to an accident, your insurance policy may include rental coverage. Whether your insurance company or the other party’s insurance is responsible, we work directly with them to confirm your coverage and arrange billing — so you don’t have to.

Simply call, text, or WhatsApp us at (718) 971-1962. Our team will coordinate the details with your insurance company and set everything up for you.

You can still rent a vehicle from us at a discounted rate. Contact us by phone at (718) 971-1962, by email at info@premiercarrental.com, or by text/WhatsApp to discuss your options.

We provide a premium fleet of clean, well-maintained, and newer vehicles delivered directly to you — at your home, workplace, or repair facility. We bill your insurance company directly, so there’s no cost to you and no extra paperwork. Our team handles the entire process to ensure a seamless, stress-free experience.

The rental period depends on your insurance policy and claim approval. We’ll work with your insurance adjuster to help manage the timeline and keep you informed.

If your insurance covers the rental, there is typically no out-of-pocket cost. If there are any additional charges, we will explain them clearly upfront — no surprises.

Get a Replacement Car
I rented a 2025 Kia forte and would like to say that this was the best rental experience that I have ever had. No waiting in line for 45 min , in and out 123 and the car was excellent and reliable. And most of all spotless. thank you!
Kenneth Mamiye
Absolutely fantastic experience! The car rental process was incredibly smooth and hassle-free from start to finish. The staff was friendly, the vehicle was clean and in excellent condition, and everything was ready to go in no time. Highly recommend this place for anyone looking for a quick, easy, and reliable rental! 5 stars all the way!
Lauren Cordero
I rented a vehicle from this company after an unfortunate accident and I was handled with care. In and out in less than 10 minutes. The staff very helpful and informative. I want to say a big thank you to Raul & Christina for their assistance. Premier connection is the place to go
Shaquana Perrin